Refund & Cancellation Policy

This policy applies to students who enroll in eligible courses or programmes offered by BrandCrew Aviation Academy where a refund facility is specifically mentioned as part of the applicable course or admission offer.

Not every course, programme, promotional offer or fee payment may qualify for a refund.

Refund eligibility is determined based on the specific course, admission terms and conditions communicated to the student at the time of enrollment.

A student may be eligible for a refund only when all applicable eligibility conditions have been satisfied.

Depending on the programme, eligibility may include requirements relating to:

• Course completion
• Attendance requirements
• Completion of prescribed assignments or assessments
• Participation in placement preparation activities
• Participation in eligible interviews or recruitment opportunities
• Submission of required documents
• Compliance with academy rules and procedures
• Meeting the eligibility criteria specified by the relevant employer or recruitment process
• Completion of any mandatory career or placement-related activities
• Submission of a refund request within the applicable period

The exact eligibility requirements applicable to a particular student will be determined by the terms communicated for the respective course or programme.

BrandCrew Aviation Academy may provide students with end-to-end placement assistance, which may include:

• Career guidance
• Resume and profile assistance
• Interview preparation
• Communication and personality development
• Information about relevant job opportunities
• Assistance with applying for suitable opportunities
• Interview or recruitment opportunity updates
• Guidance throughout applicable recruitment processes

Placement Assistance Does Not Mean Guaranteed Employment

Placement assistance should not be interpreted as a guarantee of employment, selection, salary, designation, airline recruitment or placement with any particular company.

Final selection is determined by the respective employer or recruiting organisation based on its own eligibility criteria, interview process, assessment and recruitment requirements.

Students are responsible for meeting the eligibility criteria and participating in the recruitment process as required.

Where a refund facility is applicable to a particular programme, the refund will be processed only after verification of the applicable eligibility conditions.

The following conditions may apply depending on the programme:

4.1Course Participation

The student must complete the applicable course requirements within the prescribed period.

4.2Attendance

The student must maintain the minimum attendance requirement specified for the programme, where applicable.

4.3Placement Participation

Where placement assistance is part of the refund eligibility criteria, the student must reasonably participate in the placement assistance and recruitment activities provided by the academy.

4.4Documentation

The student must provide accurate and complete information and submit any documents reasonably required to verify eligibility.

4.5Student Responsibilities

Students must actively participate in applicable training, interviews, assessments and recruitment opportunities.

Failure to participate without a valid reason may affect refund eligibility.

A refund may not be applicable in circumstances including, but not limited to:

• Voluntary withdrawal from the course after the applicable cancellation period
• Failure to meet the programme's eligibility requirements
• Failure to satisfy attendance requirements
• Failure to complete mandatory course requirements
• Failure to participate in applicable placement or recruitment activities
• Failure to attend scheduled interviews or assessments without an acceptable reason
• Submission of false, incomplete or misleading information
• Disciplinary action resulting in removal from the programme
• Failure to provide required documentation
• Refusal of reasonable employment or interview opportunities where such refusal affects the applicable refund conditions
• Failure to comply with the academy's applicable policies
• Circumstances specifically excluded under the terms of the relevant course or programme

Students who wish to cancel their enrollment must submit a cancellation request through the official communication channel specified by BrandCrew Aviation Academy.

Cancellation requests should include:

• Student's full name
• Course/programme name
• Enrollment or admission reference, if applicable
• Date of enrollment
• Contact number
• Reason for cancellation
• Payment details, where required

The applicable refund, if any, will be determined according to the cancellation terms of the relevant programme.

To request a refund, the student must submit a written refund request to:

The request should contain all information and supporting documents required for verification.

Once the request is received, BrandCrew Aviation Academy may review the student's enrollment, attendance, course participation, placement participation and other applicable records.

All refund requests are subject to verification.

BrandCrew Aviation Academy reserves the right to request additional information or documentation where reasonably necessary to determine eligibility.

A refund will not be considered approved merely because a request has been submitted.

The academy will communicate the outcome after completing the applicable verification process.

Where a refund is approved, the refund will normally be processed within the timeline communicated to the student at the time of approval, subject to the payment method, banking procedures and any third-party payment processing timelines.

The time taken for the amount to reflect in the student's account may vary depending on the student's bank or payment provider.

Approved refunds will generally be made through the original payment method used for enrollment, wherever reasonably possible.

If the original payment method is unavailable or cannot receive the refund, BrandCrew Aviation Academy may request alternative banking or payment information from the student.

Refund eligibility is personal to the student who enrolled in the applicable programme and cannot ordinarily be transferred to another individual.

BrandCrew Aviation Academy may share information about relevant employment or recruitment opportunities with eligible students.

However, the academy does not control:

• Employer recruitment decisions
• Number of vacancies
• Employer selection criteria
• Interview outcomes
• Salary offered by an employer
• Joining dates
• Employer hiring timelines
• Changes in recruitment requirements

Accordingly, participation in placement assistance does not constitute a guarantee of employment.

Recruitment opportunities may change based on employer requirements, market conditions, vacancy availability and other factors outside the academy's control.

BrandCrew Aviation Academy may provide alternative eligible opportunities where reasonably available and applicable under the programme's terms.

Special offers, discounts, scholarships or promotional programmes may have separate terms and conditions.

Where separate terms are provided for a particular offer, those terms will apply in addition to this policy.

If information submitted by a student is found to be false, misleading or materially incomplete, the academy may reject the refund request or take appropriate action in accordance with the applicable terms.

BrandCrew Aviation Academy reserves the right to update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with the revised effective date.

Students are encouraged to review the applicable policy before enrollment and before submitting a refund request.

For questions regarding this Refund & Cancellation Policy or to submit a refund request, please contact: